Support

Need a hand? We're happy to help.

The quickest way to reach us is by email. Whether you're a landlord setting up your first reference, a letting agent managing a portfolio, or a tenant who's been asked to share documents, we'll point you in the right direction.

Email us at support@passref.com. We aim to reply within one working day.

To help us get you a useful answer first time, it's worth including:

• The email address linked to your passref account
• A short description of what you were trying to do
• Any reference or property name involved

A real person reads every message — you won't be talking to a bot.

Making a complaint

If something's gone wrong and you'd like to complain — including about how we've handled your personal data — email us at support@passref.com and tell us what happened. We'll acknowledge it, look into it, and come back to you.

If your complaint is about your personal data and you're not happy with how we've dealt with it, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.